Terms And Conditions

Background
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• Definitions and Interpretation
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  • In these Terms of Sale, unless the context otherwise requires, the following expressions have the following meanings:
    
    "Contract"
    means a contract for the purchase and sale of Goods, as explained in Clause 8;
    
    "Goods"
    means the Goods sold by Sellers through our Online Store;
    
    "Order"
    means your order for Goods;
    
    "Order Confirmation"
    means our acceptance and confirmation of your Order;
    
    "Order Number"
    means the reference number for your Order; and
    
    "Seller"
    means the retailer or the reseller of Goods We make available through our Online Store. These can be professional sellers of garments and accessories or private individuals, re-marketing Goods which they have bought for sale, or for themselves;
    
    "We/Us/Our"
    means SOURCEWHERE LIMITED (company number 11787222) a company registered in England and Wales and our registered office is at 86-90 Paul Street, 3rd Floor, London, EC2A 4NE, England.
    
    "Working Day"
    09.00 hrs to 17.30 hrs on any day between Monday and Friday (inclusive) when the banks in London, UK are open for business.
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• Who We Are and Contacts
  • Our Online Store: app.sourcewhere.com is owned and operated by Sourcewhere Limited.
    
  • Our VAT number is 370992468.
  • Contacting us: To contact us via e-mail hello@sourcewhere.com. How to give us formal notice of any matter under the Contract is set out in clause 16.
  • How we may contact you: If we have to contact you we will do so by writing to you at the e-mail address or postal address you provided to us in your order. If we say something will be confirmed in writing we mean by either e-mail or post.
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• Access to and Use of our Online Store
  • Access to our Online Store is free of charge.
    
  • It is your responsibility to make any and all arrangements necessary in order to access our Online Store.
  • Access to our Online Store is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue our Online Store (or any part of it) at any time and without notice. We will not be liable to you in any way if our Online Store (or any part of it) is unavailable at any time and for any period.
  • Use of our Online Store is subject to our Website Terms of Use https://app.sourcewhere.com/terms-conditions. Please ensure that you have read them carefully and that you understand them.
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• Age and Other Restrictions
  • Certain Goods may only be purchased by consumers above a certain age. Where this is the case we will clearly indicate by adding to the listing a minimum age.
    
  • We are not permitted by law to supply these Goods to anyone below the applicable age.
  • If you intend to buy age restricted titles then we may ask you to provide proof of your age before we can accept your order.
  • If someone else pays for your purchases (a parent or guardian) then you will need their permission before you order and we reserve the right to decline your purchase until we are satisfied that that permission has been given.
• Business Customers
  These Terms of Sale do not apply to customers purchasing Goods in the course of business.
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• International Customers
  Please note that you will be responsible for the payment of any taxes and/or importation duties payable on the Goods.
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• Goods, Pricing and Availability
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  • We make all reasonable efforts to ensure that all descriptions and graphical representations of Goods available from Us correspond to the actual Goods. Please note, however, the following:
    
    • Images of Goods are for illustrative purposes only. There may be slight variations in on screen rendered colours and the actual finished Goods sold due to differences in computer displays and lighting conditions;
      
    • Images and/or descriptions of packaging are for illustrative purposes only, the actual packaging of Goods may vary.
  • Please note that sub-Clause 7.1 does not exclude Our responsibility for mistakes due to negligence on Our part and refers only to variations of the correct Goods, not to different Goods altogether. Please refer to Clause 11 if you receive incorrect Goods (i.e. Goods that are not as described).
  • We cannot guarantee that Goods will always be available. Stock indications are not provided on our Online Store.
  • We make all reasonable efforts to ensure that all prices shown on our Online Store are correct at the time of going online. We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary. Sellers have the right to update the price at which any Goods may be offered and our Site reflects the current pricing we receive from the Seller.
  • Changes in price will not affect any order that you have already placed (please note sub-Clause 7.9 regarding VAT, however).
  • In the event that the price of Goods you have ordered changes between your Order being placed and Us processing that Order and taking payment, you will be charged the price shown on our Online Store at the time of placing your Order.
  • Delivery charges are not included in the price of Goods displayed on our Online Store. Delivery options and related charges will be presented to you as part of the order process.
    
• Orders – How Contracts Are Formed
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  • Our Online Store will guide you through the ordering process. Before submitting your Order you will be given the opportunity to review your Order and amend it. Please ensure that you have checked your Order carefully before submitting it.
    
  • No part of our Online Store constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer that the Seller may, at their sole discretion, accept. Our acknowledgement of receipt of your Order does not mean that the Seller accepts it. The Seller’s acceptance is indicated by the Seller sending you an Order Shipment Confirmation by e-mail. Only once you have received an Order Shipment Confirmation will there be a legally binding Contract between the Seller and you.
  • Order Confirmations shall contain the following information:
    • our Order Number - it will help us if you can tell us the order number whenever you contact us about your order;
      
    • Confirmation of the Goods ordered including full details of the main characteristics of those Goods;
    • Fully itemised pricing for the Goods ordered including, where appropriate, taxes, delivery, an estimate of duty to be paid and any additional charges; and
      
    • Estimated delivery date(s).
      
  • In the unlikely event that the Seller does not accept or cannot fulfil your Order for any reason, you will be notified via e-mail. No payment will be taken under normal circumstances. If We have taken payment any such sums will be refunded to you as soon as possible and in any event within seven (7) days.
  • Any refunds due under this Clause 8 will be made using the same payment method that you used when ordering the Goods.
• Payment
  • Payment for Goods (including any sales tax applicable in the state in which the Goods are sold and delivery charges) must always be made in advance and you will be prompted to pay during the order process. Your chosen payment method will not be charged until the Seller dispatches your Goods.
    
  • We accept the following methods of payment on our Online Store: Visa, Mastercard, American Express, ApplePay.
• Delivery, Risk and Ownership
  • All Goods purchased through our Online Store will normally be delivered within 30 days after the date of Our Order Confirmation unless otherwise agreed or specified during the Order process (subject to delays caused by events outside of Our control, for which see Clause 14).
    
  • If for any reason the Seller is unable to deliver the Goods to your chosen delivery address, a note will be left informing you that the Goods have been returned to them or to a carrier’s facilities with instructions for arranging re-delivery. If you do not collect the Goods or arrange for re-delivery, we will contact you to ask for further instructions. If we cannot contact you despite our reasonable efforts, or we cannot arrange re-delivery or collection, the Seller may end the Contract and issue you with a refund but may deduct a reasonable sum in compensation for any net costs incurred by us as a result.
    
  • Please note that if any cancelled Goods are delivered to you, you must return them to the Seller; once returned the period for refund will begin. No refund period will be commence before any returned cancelled Goods have been received or you have provided proof of return. The buyer bears the cost of returning the cancelled Goods.
    
  • Delivery shall be deemed complete and the responsibility for the Goods will pass to you once the Goods have been delivered to the address including, where relevant, any alternative address you have provided.
    
  • Ownership of the Goods passes to you only once we have received payment in full of all sums due (including any applicable delivery charges).
    
  • Any refunds due under this Clause 10 will be made using the same payment method that you used when ordering the Goods.
    
• Goods Containing Faults, or which are Damaged, or Incorrect
  • By law, Sellers of new Goods must provide Goods that are of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any pre-contract information We have provided, unless We have made you aware of any differences. If any Goods you have purchased do not reflect the descriptions provided of them on app.sourcewhere.com, for example, have faults or are damaged when you receive them, or if you receive incorrect (or incorrectly priced) Goods, please contact Us at sourcecare@sourcewhere.com as soon as reasonably possible to inform Us of the fault, damage or error, and to arrange for a return for refund or replacement. Your available remedies will be as follows:
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    • Beginning on the day that you receive Goods (and ownership of them) you have a 30 calendar day right to reject the Goods and to receive a full refund if they do not conform as stated above. We reserve the right to refuse to refund you however if we have good reason to believe that you have read the Goods before requesting to return them for a refund.
      
    • If you do not wish to reject new Goods, or if the 30 day rejection period has expired, you may request replacement of any Goods which contain a manufacturing fault. You will be asked to include details of the fault you have found when returning the Goods for replacement. We will bear any associated costs and will carry out the replacement within a reasonable time and without significant inconvenience to you. In certain circumstances, where a replacement is impossible at the time, or where the Goods are pre-owned, the Seller may instead, offer you a full refund as an alternative. If you request a replacement during the 30 day rejection period, that period will be suspended while the Seller sends a replacement and will resume on the day that you receive the replacement Goods. If less than 7 days of the original 30 day period remain, it will be extended to 7 days.
      
    • If, after replacement, new Goods still do not conform (or if the Seller cannot replace them, as described above, or has failed to act within a reasonable time or without significant inconvenience to you), you may ask the Seller to replace the Goods again (you do not have to give the Seller multiple opportunities to do so if you do not want to), or you have the right either to keep the new Goods at a reduced price, or to reject them in exchange for a refund.
      
    • If you exercise the final right to a partial refund of the cost of new Goods more than six months after you have received them, the Seller may reduce any refund offered to reflect the use that you have had out of Goods which were new on the date of purchase.
      
    • Within a period of six (6) years after you have received new Goods (and ownership of them), if the new Goods do not last a reasonable length of time, you may be entitled to a partial refund. Please be aware that after six (6) months have passed since you received the new Goods, the burden of proof will be on you to prove that the defect or non-conformity existed at the time of delivery.
      
  • Please note that you will not be eligible to claim a replacement or refund under this Clause 11 if:
    
    • the Seller has informed you of the fault(s), damage or other problems with the Goods before you purchased them (and it is because of the same issue that you now wish to return them);
      
    • you have purchased the Goods for an unsuitable purpose that is neither obvious nor made known to Us and the problem has resulted from your use of the Goods for that purpose; or
      
    • the problem is the result of normal wear and tear, misuse or intentional or careless damage.
      
    Please also note that you may not return Goods under this Clause 11 merely because you have changed your mind. If you are a consumer, you have a legal right to a fourteen (14) day cooling-off period within which you can return Goods (in the condition in which you received them) for this reason. Please refer to Clause 12 for more details.
    
  • To return Goods to the Seller for any reason under this Clause 11, please contact Us at sourcecare@sourcewhere.com to arrange for return. The Seller will be fully responsible for the costs of returning Goods under this Clause 11 and will reimburse you where appropriate.
    
  • Refunds (whether full or partial, including reductions in price) under this Clause 11 will be issued within 14 calendar days of the day on which the Seller agrees that you are entitled to the refund.
    
  • Any and all refunds issued under this Clause 11 will include all delivery costs paid by you when the Goods were originally purchased.
    
  • Refunds under this Clause 11 will be made using the same payment method that you used when ordering the Goods.
    
  • For further information on your rights as a consumer, please contact your local Citizens’ Advice Bureau or Trading Standards Office.
    
• Cancelling and Returning New Goods if You Change Your Mind
  • Sellers set their own return policies. Please refer to said Return Policies on the Item listing page and on your Order Details page.
    
  • You have a legal right to a “cooling-off” period within which you can cancel a Contract for the purchase of new Goods for any reason. This period begins once your Order is complete and the Seller has sent you your Order Shipment Confirmation, i.e. when the Contract between you and the Seller is formed. You may also cancel for any reason before the Seller sends the Order Confirmation.
    
  • If you wish to exercise your right to cancel under this Clause 12, you must inform Us and consequently the Seller of your decision within the cooling-off period. To contact Us directly to cancel, please use the following details:
    
    • E-mail: sourcecare@sourcewhere.com;
      
    • Post: 86-90 Paul Street, 3rd Floor, London, EC2A 4NE, England;
      
    In each case, providing Us with your name, address, e-mail address, telephone number, and Order Number.
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  • You may be asked why you have chosen to cancel to improve Our Goods and services, however please note that you are under no obligation to provide any details if you do not wish to.
    
  • Please note that you may lose your legal right to cancel under this Clause 12 in the following circumstances:
    
    • If the Goods have been damaged in any way (e.g. labels cut out); or
      
    • If the Goods have been opened and there is evidence reasonably to suggest that the Goods have been worn by you after you received them (other than simply to try them on).
      
  • Please ensure that you return Goods to the Seller no more than fourteen (14) days after the day on which you have informed Us or them that you wish to cancel under this Clause 12.
    
  • You may return Goods only to the address We provide you with on behalf of the Seller. Please contact Us at sourcecare@sourcewhere.com to arrange for return. Please note that you must bear the costs of returning Goods if cancelling under this Clause 12. The cost of returning Goods should not normally exceed the cost of having them originally delivered to you if you use the same carrier.
    
  • Refunds under this Clause 12 will be issued to you within fourteen (14) days of the following:
    
    • The day on which the Seller receives the returned Goods; or
      
    • The day on which you inform the Seller (supplying evidence) that you have sent the Goods back (if this is earlier than the day under sub-Clause 12.9.1); or
      
    • If the Seller has not yet provided an Order Confirmation or has not yet dispatched the Goods, the day on which you inform Us that you wish to cancel the Contract.
      
  • Refunds under this Clause 12 will be made using the same payment method that you used when ordering the Goods.
    
  • The provisions of this Clause 12 do not apply to the sale of pre-owned Goods which will be non-returnable unless you can provide a valid reason for example but without limitation, if they are damaged in any way when received (in which case the burden of proof will be on the buyer to show that Goods were not damaged once received).
    
• Our Liability to Consumers
  • We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms of Sale (or the Contract) or as a result of Our negligence. Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by you and Us when the Contract is created. We will not be responsible for any loss or damage that is not foreseeable.
    
  • We only supply Goods for private use by consumers. We make no warranty or representation that the Goods are fit for commercial, business or industrial use of any kind (including resale). We will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.
    
  • Nothing in these Terms of Sale seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.
    
  • Nothing in these Terms of Sale seeks to exclude or limit your legal rights as a consumer. For more details of your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.
    
  • Our role is that of intermediary and as such we can accept no liability for any matter of dispute or grievance you may have with a Seller; We do and will however represent your interests and encourage a Seller to settle any dispute or grievance which you may bring to Our attention.
    
• Events Outside of Our Control (Force Majeure)
  
  We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control.
  If any event described under this Clause 14 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms of Sale:
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  • We will inform you as soon as is reasonably possible;
    
  • We will take all reasonable steps to minimise the delay;
    
  • To the extent that we cannot minimise the delay, Our affected obligations under these Terms of Sale (and therefore the Contract) will be suspended and any time limits that We are bound by will be extended accordingly;
    
  • We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Goods as necessary;
    
  • If the event outside of Our control continues for more than thirty (30) days We will cancel the Contract and inform you of the cancellation. Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible and in any event within ten (10) Working Days of the date on which the Contract is cancelled;
    
  • If an event outside of Our control occurs and continues for more than thirty (30) days and you wish to cancel the Contract as a result, you may do so in any way you wish. To cancel, please contact Us.
    
  • In each case, providing Us with your name, address, e-mail address, telephone number, and Order Number. Any refunds due to you as a result of such cancellation will be paid to you as soon as is reasonably possible and in any event within fourteen (14) days of the date on which the Contract is cancelled.
    
• Communication and Contact Details
  For matters relating to Goods or your Order, cancellations, or feedback, please contact Us via e-mail at sourcecare@sourcewhere.com.
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• How We Use Your Personal Information (Data Protection)
  • All personal data that We may collect about you and use will be collected, held, and processed in accordance with UK data protection law (including, but not limited to, the GDPR (and any successor legislation which applies following the UK’s departure from the European Union), the UK Data Protection Act 2018, and the Privacy and Electronic Communications (EC Directive) Regulations 2003).
    
  • For complete details of Our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable), please refer to Our Privacy Policy https://app.sourcewhere.com/privacy-policy and Cookie Policy https://app.sourcewhere.com/privacy-policy.
    
• Other Important Terms
  • We may transfer (assign) Our obligations and rights under these Terms of Sale (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs, We will inform you in writing. Your rights under these Terms of Sale will not be affected and Our obligations under these Terms of Sale will be transferred to the third party who will remain bound by them.
    
  • You may not transfer (assign) your obligations and rights under these Terms of Sale (and under the Contract, as applicable).
    
  • The Contract is between you and the Seller. We act as the intermediary between you and the Seller and as such We are also entitled to benefit from and to enforce these Terms of Sale. They are not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce them.
    
  • If any of the provisions of these Terms of Sale are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms of Sale. The remainder of these Terms of Sale shall be valid and enforceable.
    
  • No failure or delay by the Seller or by Us in exercising any of Our rights under these Terms of Sale means that We waive that right, and no waiver by Us of a breach of any provision of these Terms of Sale means that We will waive any subsequent breach of the same or any other provision.
    
  • We may revise these Terms of Sale from time to time in response to changes in relevant laws and other regulatory requirements. If We change these Terms of Sale in any way which may affect your Order, We will give you reasonable advance notice.
    
• Law and Jurisdiction
  • These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, the law of England.
    
  • If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 19.1 above takes away or reduces your rights as a consumer to rely on those provisions.
    
  • If you are a consumer, any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
    
  • If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England.
    
  'Beautiful Finds with Sophia Roe' and 'Behind the Source with Noora Vesterinen' use the typepace: Bluu by Jean-Baptiste Morizot and Julien Imbert (Velvetyne Type Foundry)