Sourcewhere is available on both desktop and app (iOS and Android), making it easy to access wherever you are. To get started on desktop, simply visit Sourcewhere.com. For mobile access, download the Sourcewhere app from the Apple App Store or Android Google Play.

Getting started is simple:

1. Download the Sourcewhere app or head to Sourcewhere.com to create your account.

2. Place requests for pieces that got away.

3. Browse and discover items from a curated edit of brands, all sourced by the Sourcewhere network.

To create an account and start your sourcing journey, download the Sourcewhere app from the Apple App Store or Android Google Play. You can also sign up directly on desktop at Sourcewhere.com.

Select "Sign up" on desktop, or "Become a member" on the app and create an account.

Ready to request? Here’s how.

1. Tap the 'Request' icon in the navigation bar and select a brand from the drop down list, as well as the corresponding category. On desktop, click 'Request' on the upper right-hand navigation bar and select '+New'.

2. Select (or search) a style that has already been requested by the community, or scroll down to 'Request a new style' and upload a photo.

3. Confirm the colour you’re looking for, as well as the material and desired size.  SourceTip: You can select more than one size to broaden the chances of your item being found.

4. Submit your request to the network! Our team will review the request before it is live and visible to the network.

5. Once approved, the network will begin the search. When a sourcing expert has found your item, or has further details for you, you’ll receive an email, SMS message and push notification regarding your match.

6. You have 24 hours to respond to a match. Within this time frame, you can ask questions, receive additional imagery and purchase the item via the secure payment link provided by the expert.

*We kindly ask that you only create requests for pieces you intend to purchase. You can currently have three active requests at any one time.

You can browse and preview available products in Sourcewhere by selecting 'Continue as guest' on the sign up page of the app, or heading to Sourcewhere.com and clicking 'Finds'.

However, you can only request items, source with experts and complete purchases by signing up to Sourcewhere and creating an account.

To make it as clear as possible for sourcing experts to find your item, it is only possible to create one request per material or colour. However, you are free to make as many requests as you like for the same item if you are looking for it in different colours or materials.

Our community challenges the words 'sold out' because what might not be available online may be available from a seller in another location. Want to make a request? Download the Sourcewhere app here to begin.

We understand things change and kindly ask that you remove your request as soon as possible, so that our network doesn't continue their search.

To delete a request, head to the 'Request' button in the navigation bar and select the item you wish to remove. Scroll to the bottom and press 'Delete'. Your request will automatically be removed and the network will stop their search.

Simply log in to the Sourcewhere app and go to ‘Requests’ within your account.

You’ll see one of below status’:

Awaiting Approval: Your request needs further information and is being reviewed by our team.

Requested: Your request has been received and can be seen by our network of sellers.

Sourcing: Respond to the sourcing experts match in 'Sourcing' within 24 hours or your request will be closed and removed.

Absolutely! We want you to have the best chance of finding your dream piece, past or present.

If you can’t see the specific product style you want in the request form, complete it with the information you have and we’ll check and confirm the details for you before your request is placed.

As products on Sourcewhere are in high-demand, you cannot hold or reserve the item. Our sellers operate on a first come first serve basis, so be quick to respond to the sourcing experts chat in case someone else has made the same request as you! If you are no longer looking for the item that has been found, please make sure to delete the request from your account to ensure you're rating is not impacted.

Simply log in to the Sourcewhere app and go to ‘Requests’ within your account.

You’ll see one of below status’:

AWAITING APPROVAL: Your request needs further information and is being reviewed by our team.

REQUESTED: Your request has been received and can be seen by our network of sellers.

SOURCING: a member(s) of our network has found a match to your request! Respond to their messages in the 'Sourcing' section of the app.

Requests are free on Sourcewhere. With that in mind, we kindly ask that only serious requests are placed. To keep our constantly sourcing network in the know, we ask for you to remove any requests you are no longer on the search for as soon as possible.

Once an item is found, a sourcing fee will be added to the item price for time spent on the search. Each professional sourcing expert adds their own sourcing fee when they find an item - this ranges from a fixed rate fee, to a percentage of the item price which is usually between 10-20%.

Kindly note that all items requested will be sourced at the retail price, with the sellers sourcing fee added in the final price. Pieces are often sourced from outside of the country that the seller is located in and therefore additional costs may be included.

This really depends on the product being requested, and we believe that beautiful things are worth waiting for.

It could be as fast as a few hours, a week, or more than a month for some incredibly rare or limited items. But one thing is for sure, sellers can see what you’re looking for at all times no matter how long ago the request was placed, so as soon as it’s available you’ll be notified.

Once your item has been found, you will receive a message in the 'Sourcing' section of the app from a sourcing expert in the network. Within the chat, you will be able to request additional imagery, ask questions and purchase your find with a secure payment link.

*Make sure your Sourcewhere push notifications are enabled to never miss out on a find.

Not ready to request? You can now save the items you've been eyeing, and source them later.

Simply use the bookmark icon to save an item to your favourites list, available to browse under the Account section of the app.

We believe in a less but better approach to finding luxury items, which is why we have a curated edit of brands on Sourcewhere at this time.

However, we’re always looking to add more brands to our platform as we grow. Have a suggestion for a brand you’d like to see? You can let us know here.

We like to keep things simple. With Sourcewhere, you can request anything from our curated edit of brands or browse the latest Finds sourced by our network..

Want to create a request? Head to 'Request' in the bottom navigation bar, + New in the upper right corner and fill in the request form with the relevant information. If the product is being requested for the first time, our team will then review and confirm your request. Once live, you can follow your request journey under’ Request’ in the navigation bar. You’ll be receive a push notification (be sure to turn them on) and email as soon as your item has been found by a member of our trusted network of sellers.

Looking to browse and see what the network is sourcing in real time? Select ‘Finds’ in the main navigation bar to discover items that are available to be sourced or ready to be purchased and shipped right away.

When communicating with a sourcing expert in the 'Sourcing' section of the app, once you have communicated and confirmed that you wish to proceed with the item found by the sourcing expert, you will be sent a secure payment request within your chat. The payment request allows you to quickly secure the find. Good finds go fast and we recommend securing the item as soon as the payment request has been sent.

Requests:

‍Once an expert has found a match to your request, you will receive an SMS message, push notification and email prompting you to reply. You will have 24 hours to ask questions, see additional imagery and purchase the item. If you do not respond within the time frame, your request will be removed and the conversation with the sourcing expert will time out.

Finds:

You can initiate a chat with a seller in the network via the ‘Finds’ section of the platform. All active chats will take place in 'Sourcing' where you can ask questions, view additional images and complete payment.

There are several reasons a sourcing expert has decided to unmatch with you. These reasons can include a seller no longer being able to source the item, or if you haven't actively responded to them.

To avoid an unmatch and risk of a negative rating, we kindly ask that you remove any requests you are no longer searching for as soon as possible. A request results in the network spending time searching for your find. Think you were unmatched with by mistake? Drop us an email at sourcecare@sourcewhere.com

Your safety on Sourcewhere is of upmost importance to us. We encourage all Sourcewhere users to act with kindness and will not tolerate any usage of inappropriate behaviour.

If you have an issue with a seller, click the chat and select 'Report an issue'. A member of Sourcewhere will be notified and will be in contact within due course.

All items on the 'Finds' section of the app will have a seller listing note for the exact specifications of the product. If you require further information, you can scroll to the bottom of the listing page and select 'Message' to send the sourcing expert a question.

New products are constantly uploaded by our network of sourcing experts, archive collectors and boutiques, all of which are visible in the ‘Finds’ section of the app.

‘Finds' are the items our network are currently sourcing in real time. Rather than making a request, you can simply shop a constantly refreshed page of items straight away.
‍
Items showing the ‘Source’ icon means that the seller can get this item but requires you to let them know you are interested by sending them a secure sourcing enquiry. Items featuring the green and black 'Buy’ logo means that the seller has the item available and ready to ship and you can purchase right away.

Have a question in regards to an item in 'Finds'? Drop the seller a message by selecting the product, scrolling to the bottom of the page and pressing 'Message'. You will then be directed to a secure Sourcing 1-1 message.

Sourcewhere curates the items on the platform using the following categories:

MOST DESIRED: Trending items in high demand

RARE: One off, limited or vintage items

TIMELESS: Classic items that are continually requested every season

Absolutely. Our aim is to be the most trusted platform to source in-demand luxury fashion, which is why we only work with a trusted network of partners.

Unlike other marketplaces, our network of sellers only consist of verified personal shoppers, boutique partners, and professional collectors. All sellers are individually pre-verified by us, and must have an existing reputation for selling and sourcing luxury fashion items.

We take sourcing seriously and have a zero tolerance policy for fake goods. In the unlikely event your product is found to be fake, you will receive a full refund and the seller will immediately be removed from our network.

We only work with professional sellers who are officially registered retailers and vendors with a reputation for selling authentic luxury fashion. This also applies to any professional vintage collectors who sell on Sourcewhere. Our sellers confirm the authenticity for each product, or your money back guaranteed.

We currently accept all major credit and debit cards as well as Apple Pay. Having trouble processing your payment? For any further questions, please contact us via email at sourecare@sourcewhere.com

At present you can source and shop within the UK and European Union, and pay in either GBP or EUR. You can select which currency you prefer to shop in, as well as change at any time by going to ‘Account’ and then selecting the settings icon in the upper right corner.  Orders will always display the currency in which it was bought in.

Please note that the seller you purchase from charges in their local currency, so it's best to note and be mindful of the daily conversion rates that apply.

Our network of sellers on Sourcewhere set their own prices, which are inclusive of a sourcing fee for time spent on the search. In some cases, these pieces are only available to source in different parts of the world, and therefore the prices are vary depending on where they are sourced and the seller’s time in shipping an item from one location to where they are first, before listing that item on Sourcewhere.

In most cases, sellers will add a sourcing fee of approximately 10-20% to the retail price for the time spent locating these hard to find items.

Sourcewhere is not responsible for any additional fees relating to customs, duties and taxes, and the buyer agrees to bear all related costs at the point of sale. It is the customer’s responsibility to ensure that the item can be legally imported into the destination country. Regulations may prohibit importation of items made with exotic materials.

Have an issue with your order? Go to your account and make sure you are on the toggle labeled 'Orders'. Next, select the order you would like to enquire about and scroll to the bottom and select 'Report a problem'. Alternatively, please e-mail SourceCare at sourcecare@sourcewhere.com with the order number in the subject line and we’ll get back to you.

While Sourcewhere strongly discourages our sellers from cancelling orders, there are some circumstances in which sellers are unable to fulfill them. If your order is cancelled you will be notified via e-mail and the full amount will be refunded to the original payment method. If you still wish to request this item, you will have to resubmit a request. Please email sourcecare@sourcewhere.com if you need any assistance.

Sourcewhere does not have a standard shipping policy, as each seller sets their own. The shipping window varies depending on the seller's policies and the item's location. Sellers aim to confirm orders within 72 hours, after which shipping timelines are provided by the individual seller.

Shipping costs are calculated by each seller based on the origin of the item and the delivery address.

To ensure a secure and reliable delivery, all sellers are required to use tracked and insured couriers, including but not limited to:

DHL Express
DHL Netherlands
FedEx
FedEx France
UPS
GLS
Royal Mail
Parcel Force
Colissimo

Once your order is shipped, the seller will update it with a tracking number. You can track your delivery using the link in the email provided or through your order history.

If you have specific shipping concerns, we recommend discussing them directly with the seller before completing your order.

Sourcewhere connects you with sellers worldwide, enabling access to a global network of sourcing experts. However, shipping availability depends on each individual seller’s policies. While many sellers ship internationally, some may restrict certain destinations, and we cannot guarantee shipping to all locations.

If you’ve placed a request, the sourcing expert managing your order will confirm whether they can ship to your country before proceeding. Shipping costs and timelines will be determined by the seller, based on the item’s origin and the delivery destination.

We are constantly working to ensure all sellers ship as soon as possible. Our sellers average delivery time to you is 3-10 business days from the order date, however it is always their aim to get the item to you sooner. If the delivery window is longer than expected, you can drop the seller a message in the 'Sourcing' section of the app or contact a member of Sourcewhere team at sourcecare@sourcewhere.com

We believe that the luxury fashion industry should be responsible for their environmental impact - therefore, we ask our network of sellers to re-use shipping boxes and minimise all packaging and plastic where possible. If you’re able to re-use them too, even better!

Sourcewhere works with a network of sellers, each of whom all have their own return policy.

Please be sure to check the seller’s return policy on each listing, which will show either that returns are accepted or that the item is final sale.

Please note that items listed as 'Final Sale' cannot be returned or exchanged.

If a seller has listed an item as eligible for a return, please follow the 'Return' link in the order details page, and the SourceCare team will further assist with your return.

You have 24 hours to secure a find when a match has been found by a sourcing expert. You can proceed with securing a match by completing the secure payment link provided by the sourcing expert in the sourcing chat. *Please kindly note items are not secured until payment is taken with the private payment link provided.

To change your e-mail address, please get in touch with us via e-mail at sourcecare@sourcewhere.com. Alternatively, you can create a new account by signing up with a different e-mail address.

To reset your password, please click on your account and select the settings icon in the upper right corner. You will then be able to edit your profile and reset your password. If you’re having issues resetting your password, please contact sourcecare@sourcewhere.com and we will be able to assist you.

Simply open the Sourcewhere app and login (or create an account) and tap ‘Account’ in the lower right section of the bottom navigation bar (don’t forget to add a profile picture!) Here you will be able to access your saved items, orders, and edit your profile information and account settings.

We're sad to see you go! To delete your account with Sourcewhere, head to your account in the app, select 'Settings' then 'Personal Details'. Scroll to the bottom of the page and press 'Delete account' in red. Please know that deleting your account is final and cannot be undone.

As the UK has left the EU, customs charges will now apply. Please check at the point of sale where the seller is based, as duties and taxes are not included in the final price and may be charged upon delivery. As per our Shipping guidelines, the customer is responsible to pay any charges due upon delivery.

I’m a customer in the UK:

> If you are in the UK purchasing from a UK seller, no charges apply.

> If you are in the UK purchasing from an EU seller, customs charges will apply.

I’m a customer in the EU:

> If you are in the EU purchasing from an EU seller, no additional charges apply.

> If you are in the EU purchasing from a UK seller, customs charges will apply.